SEND & RETURN
SHIPPING CONDITIONS
FREE SHIPPING Orders above €75,- are shipped free in the Netherlands. Orders above €100,- are shipped free within Europe. Orders above €225,- are shipped free worldwide.
DELIVERY After placing your order, you will automatically receive an email from maen&maen with your order confirmation (also check your SPAM folder, confirmations sometimes end up there). When we have packed your package and it has been transferred to PostNL, you will receive an email with your Track & Trace code. The products are usually shipped within 2 days but a maximum of 7 days after receipt of payment (except in special circumstances, such as busy periods such as around the holidays or vacations). maen&maen always sends the Track & Trace code. With this code we can always trace where your package is and help if something has gone wrong. maen&maen is not responsible for delays caused by PostNL due to strikes, busy holidays or other circumstances. Please note! Is your address incorrect? Send an email to maenenmaen@gmail.com immediately. Most packages are packed and shipped immediately. If you let us know in time, we can still change the incorrect address. Unfortunately, once it has been shipped, we can no longer do anything for you.
RETURNS
Not satisfied with your order? You can return the products within 14 days.
Please include the following information with the return shipment and read this page carefully.
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Name:
Order number:
Which products are being returned:
Reason for return:
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The money will be refunded to the account with which payment was made. We will do this when the products are returned to us undamaged and unused. After receipt of your order, you have 14 days to return it.
The return shipment is at your own expense and risk. If the products are damaged or lost in transit, we can no longer do anything with them. So make sure that the products are extra well packed (in a box, and not in an envelope) and are sent with Track & Trace.
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Once we have received and processed your return, we will send you a confirmation. You can then expect the amount back to the account with which you paid within 14 days. If your original order was above free shipping and you therefore did not pay any shipping costs, the following applies:
- If the amount of your order after the return is still above free shipping, nothing will happen.
- Is the amount of your order after the return below free shipping? Then you are no longer entitled to free shipping. The amount due will be deducted from the amount that is transferred to you.
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If you received a gift with your order and you return your entire order, we would like to ask you to return the gift as well. If you return your entire order but want to keep the gift, the value of the product will be deducted from the refund of the returned products.
You can send the return package to:
maen&maen
Van Weerden Poelmanstraat 159, 6417EM Heerlen
The Netherlands
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Unfortunately, exchanging is not possible. If you want to receive a different product, we ask you to place a new order.
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Again; do not forget to mention your ORDER NUMBER and your NAME with your return. Without this information, we cannot process your return.